CASE STUDY

Medform – digitalization of processes for health insurance institutions

medform

The standard daily pattern of medical practitioners includes a substantial administrative workload related primarily to health insurance institutions. In particular, treatment of serious conditions is often subject to a pre-approval of the medical examination board of insurance companies.

Based on a request that the medical practitioner needs to fill out manually, depriving the medical practitioner of the most valuable – time dedicated to patients.

Key value

In Altamira, we have therefore developed the system MEDFORM which digitalizes all forms of all health insurance institutions and allows paper processes to be managed digitally.

Starting point

MEDFORM is a project aiming to digitalize such parts of medical bureaucracy that were sidelined so far. We think that a medical practitioner shall cure and not cope with the administrative burden.

Despite large investments into the digitalization of healthcare, there is still a large number of processes in place that are not digital and medical practitioners still work with a large amount of paper, applications, and protocols which they are forced to send insurance institutions by mail.

Forms are often rather complicated, include a large number of details which have to be slowly filled out by the hand of medical staff. Forms are physically delivered to insurance institutions by mail – except for the insurance institution Dôvera, which allows for digital delivery using their digital system.

Solution

An honest manual digitalization.
There is a great number of forms and each includes a large number of details. Therefore, we have developed a system that facilitates to the fullest extent possible digitalization of such forms and “turns them” from their scattered “paper” format into structured forms which are part of web solution www.medform.sk.

And then we started to digitalize them.
For a system user – medical practitioner – the solution is straightforward and easy. Using the website’s simple interface, the medical practitioner chooses the insurance institution in which the patient is insured and a form that should be filled out.

We have built MEDFORM to be as simple as possible so that a medical practitioner can use it without any instruction (and obstruction). It is possible to use the system even without registration for a single purpose application generation, once registered full set of features will "unlock".

Custom proptech solutions we build

Digitalization is an error-prone process. It is a manual, routine work with a result that needs to be thoroughly validated to be sure about the quality of outputs. And we have done that. All published, digitalized forms have passed internal QA check and thorough testing by an external tester, we can therefore safely assume that digitalized outputs are as expected by the user – medical practitioner.

Custom proptech solutions we build

MEDFORM.sk is a system that is based on absolute simplicity, user thus reaches digitalized forms within two or three clicks. Registration is an advantage, but not a condition of use. Without logging in the physician uses a single-purpose generation of applications that is downloadable in DOC/DOCX or PDF form.

Once registered the medical practitioner has other features available in the system

  • management of patient database
  • management of application and protocol database
  • repeated (repetitive) creation of application and protocols from templates
  • repeated (repetitive) creation of applications and protocols from previous forms
  • statistical indicators
  • monitoring and management of application expiration and notification to alert the medical practitioner and patient to create a new application
  • communication module for SMS communication with a patient
  • and many more

Custom proptech solutions we build

Together with Altamira you can create a truly custom real estate solution tailored to meet your particular business needs and streamline all crucial operations. We can empower your business with the digital tools for

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  • CRM and ERP for brokers
  • Property marketplaces
  • Web portals

Legal perspective

We also take into consideration the legal perspective of handling patients’ data, therefore in the solution of Medform.sk we cooperate with a renowned law firm Dagital Legal which is oriented primarily on issues related to personal data protection and GDPR.

Fully in line with GDPR

Our solution is fully in line with GDPR; besides it is operated in full compliance with standards ISO 9001 – quality management system and ISO 27001 – physical and data security.

Legal security

The legal analysis which preceded the development of our solution is a guarantee of legal security of stored data, the abovementioned technical standards are on the other hand a guarantee of data and physical security.

"They found a way to work through every complex animation and motion assignment we threw their way. Their team truly thinks critically about their work, rather than just following requirements."

COO

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Services we provided

  • Application Development Service
  • MVP Development
  • UX/UI Design
  • Application Development Service
  • MVP Development

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