What exactly is business process automation?

Business Process Automation (BPA) is about using software to handle repetitive, rules-based tasks. Think of it as delegating routine work—like data entry, approvals, or notifications—to systems that can do it faster and with fewer errors. The goal is to free up time for work that actually needs human judgment.

What are the four types of business processes?

Business processes typically fall into one of these categories: Core processes – Activities directly tied to delivering value to customers. Support processes – Help core processes run smoothly. These are tasks such as HR, IT support, or accounting. Management processes – Guide how the business is run. Strategy planning, budgeting, and compliance fall into this group. Operational processes – Day-to-day processes, such as scheduling shifts, maintaining equipment, or processing invoices.

How is RPA different from BPA?

Both terms are related but not the same. RPA (Robotic Process Automation) is about automating individual, often very specific tasks. Think of it as teaching a bot to copy-paste data between spreadsheets or systems. BPA (Business Process Automation) looks at the bigger picture. It focuses on improving and automating entire workflows—not just tasks—often across departments or functions.

BPA vs. BPO: what's the difference?

These terms are often mixed up, despite their very different meanings. BPA (Business Process Automation) uses technology to automate tasks inside your company. BPO (Business Process Outsourcing) relies on another company to handle some business processes, such as customer support or payroll. BPA is about using tools to improve your workflow. The other is about hiring someone else to do it for you.