Technical consultancy for a leading digital energy platform maintenance
Value-added consultancy, software development, and maintenance services for a leading company in energy sector.
About the Client
The largest diversified energy holding in Europe was looking for opportunities to polish up collaboration between electricity consumers and traders. Our Client sought a reliable partner who could offer consultancy services when needed, support existing platform maintenance and development needs with a qualified team of experts.
Challenge
The Client needed to enhance and maintain their Energy Trading and Risk Management (ETRM) platform. Their internal team lacked the capacity to scale development and support efficiently while meeting evolving user expectations and ensuring uninterrupted service.
Solution
We deployed a tailored team of experts with experience in digital energy solutions, and provided continuous development, maintenance, and consultancy services—focusing on improving platform functionality, user experience, and operational transparency.
Results
The Client gained immediate access to qualified talent without recruitment overhead, cut operational costs, and retained flexibility to scale the team as needed. We strengthened the platform’s capabilities, ensured long-term system stability, and laid the foundation for new product initiatives.
Key results
- Sourcing the right talent
- Continious documentation
- Performance monitoring
- Flexible contracting
See what Altamira can do for you
01
The Challenge
Our Client had a platform, serving as a personal space for users, that helped them manage energy contracts, submit consumption requests, and analyse data in an accessible and easy way. However, the company was in need for improvements and maintenance support.
Seeking to improve and maintain a personal account functionality of the Energy Trading and Risk Management (ETRM) system, our Client needed a solution to strengthen the existing team.
Altamira was up and ready to address the business need and immediately joined the project. We began with a deep dive into the Client’s technical requirements and business goals. Altamira provided talents with expertise in energy sector digital solutions, ensuring that the selected team members possessed the required technical skills and aligned perfectly with the Client’s budget and corporate culture. Eventually, the company could focus on their core operations while our team handled the platform-related tasks.
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The Solution
Altamira brought on skilled talent to meet the Client needs while maintaining project quality through hand-selected recruitment, continuous project tracking, and targeted performance management. We focused on developing and refining features that supported user and managerial experiences within the platform.
The system offered the following features, with our team contributing through development, enhancements, or ongoing support:
- Consumption object management for users to create, approve, and bulk-manage consumption objects, allowing for streamlined energy usage tracking and forecasting.
- Automated request submission for monthly and daily consumption requests through a user-friendly interface, ensuring timely and accurate data input.
- Historical data integration for access to pre-registration consumption data, maintaining continuity and expanding data analytics capabilities. The users could view historical data for periods before their registration in the account, with the option to assign this data to existing approved objects.
- Analytics dashboard for users to gain real-time insights into consumption patterns through customisable charts and tables.
- Bulk and individual deadlines for clients to submit requests provided additional flexibility for both users and managers.
Process and execution
Altamira’s approach aligned perfectly with the Client’s preferred workflow – from project onboarding to execution.
Sourcing the right talent. By gathering detailed requirements on hard and soft skills, we identified the best candidates who could immediately contribute to the platform’s long-term goals.
Continuous documentation and transparency. Being dedicated to tracking the work progress, we offered the Client monthly reports outlining completed tasks and logged hours. On top of that, as a zero headache technology partner, we focus on transparent communication and never compromise on our accountability. That’s why bi-weekly status calls served as a forum to discuss progress, address emerging issues, and align on upcoming activities, ensuring that both parties remained on the same page.
Performance monitoring and feedback. Altamira hold quarterly reviews, coupled with monthly 1:1 feedback sessions to assess team members on their performance, work ethics, and involvement. In cases where performance dipped, Altamira implemented a Performance Improvement Plan (PIP), providing clear objectives and timelines for improvement.
Team adaptation for long-term success. In the course of work, we clearly recognised the need to adapt our team composition as project requirements shifted. Our long-term plan, however, was to transition the initially assigned Senior Business Analyst to the Client’s upcoming projects and entrust the current project’s maintenance to another talented BA well-suited for existing tasks.
We hold targeted development and training courses once the new BA was appointed to guarantee the best results possible. Eventually, Altamira safeguarded continuity, avoided disruptions, and achieved the project’s long-term goals while maintaining high performance across all teams involved.
Flexible contracting. Initially, our partnership agreement was set up with six-month terms, allowing for regular adjustments to team size and workload as project needs changed. Such flexibility in contract terms proved invaluable over the 1.5-year partnership, supporting the successful launch of additional MVP development projects based on Client’s positive experience.
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The Result
Altamira has built a reliable partnership that inspires trust, promotes transparency, and supports lasting cooperation. We consistently stay aligned with the Client’s needs, constantly improving, and remaining flexible.
Virtually, our Client accessed the right talents without the expenses tied to recruitment and the flexibility to adjust team composition and workload on short notice, all while reducing operational costs and mitigating risks.
