Business Automation for Health Insurance
MEDFORM digitalizes all forms of all health insurance institutions and allows paper processes to be managed digitally
About MEDFORM
The standard daily pattern of medical practitioners includes a substantial administrative workload related primarily to health insurance institutions. In particular, treatment of serious conditions is often subject to a pre-approval of the medical examination board of insurance companies. Based on a request that the medical practitioner needs to fill out manually, depriving the medical practitioner of the most valuable – time dedicated to patients.
At Altamira, we have therefore developed the system MEDFORM which digitalizes all forms of all health insurance institutions and allows paper processes to be managed digitally.
Our Expertise
Web Development
Business Automation
Scope
- Discovery phase
- Product development
- Maintenance
- QA
Vertical
Healthcare
Key results
- MEDFORM digitalizes forms for all health insurance institutions
- It allows paper processes to be managed digitally
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01
The Challenge
MEDFORM is a project aiming to digitalize such parts of medical bureaucracy that were sidelined so far. We think that a medical practitioner shall cure and not cope with the administrative burden.
Despite large investments into the digitalization of healthcare, there is still a large number of processes in place that are not digital and medical practitioners still work with a large amount of paper, applications, and protocols which they are forced to send insurance institutions by mail
Forms are often rather complicated, include a large number of details which have to be slowly filled out by the hand of medical staff. Forms are physically delivered to insurance institutions by mail – except for the insurance institution Dôvera, which allows for digital delivery using their digital system.
Legal perspective
We also take into consideration the legal perspective of handling patients’ data, therefore in the solution of Medform.sk we cooperate with a renowned law firm Dagital Legal which is oriented primarily on issues related to personal data protection and GDPR.
Fully in line with GDPR
Our solution is fully in line with GDPR; besides it is operated in full compliance with standards ISO 9001 – quality management system and ISO 27001 – physical and data security.
Legal security
The legal analysis which preceded the development of our solution is a guarantee of legal security of stored data, the abovementioned technical standards are on the other hand a guarantee of data and physical security.
02
The Solution
There is a great number of forms and each includes a large number of details. Therefore, we have developed a system that facilitates to the fullest extent possible digitalization of such forms and “turns them” from their scattered “paper” format into structured forms which are part of web solution www.medform.sk.
For a system user – medical practitioner – the solution is straightforward and easy. Using the website’s simple interface, the medical practitioner chooses the insurance institution in which the patient is insured and a form that should be filled out.
We have built MEDFORM to be as simple as possible so that a medical practitioner can use it without any instruction (and obstruction). It is possible to use the system even without registration for a single purpose application generation, once registered full set of features will "unlock".
The score is stored in the background and generates a trajectory of the patient’s health status, a very important indicator for the patient’s treating physician, who can access the data from the app via a linked web application.
Besides the features above, the mobile app allows the user to set treatment reminders, communicate with Apple Health, and connect to smart devices via a Bluetooth interface.
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03
The Result
Digitalization is an error-prone process. It is a manual, routine work with a result that needs to be thoroughly validated to be sure about the quality of outputs. And we have done that. All published, digitalized forms have passed internal QA check and thorough testing by an external tester, we can therefore safely assume that digitalized outputs are as expected by the user – medical practitioner.
MEDFORM.sk is a system that is based on absolute simplicity, user thus reaches digitalized forms within two or three clicks. Registration is an advantage, but not a condition of use. Without logging in the physician uses a single-purpose generation of applications that is downloadable in DOC/DOCX or PDF form.
Once registered, the medical practitioner has other features available in the system
- Management of patient database
- Management of application and protocol database
- Repeated (repetitive) creation of application and protocols from templates
- Repeated (repetitive) creation of applications and protocols from previous forms
- Statistical indicators
- Monitoring and management of application expiration and notification to alert the medical practitioner and patient to create a new application
- Communication module for SMS communication with a patient, and many more.
