How to Improve Customer Service with Web Communication

A recent Deloitte research sites that 62% of companies perceive contact centers as a “competitive advantage” that drives additional customers. Definitely, in the age when services dominate over the products, few will argue with the importance of contact centers. It must be acknowledged that additional services (contact centers are among them) are the new drivers […]

Facebook Is Merging All Of Its Messaging Platforms Into One

In January 2019, there was a statement from Facebook that an idea combined all of the company’s messaging platforms (Messenger, WhatsApp, and Instagram) into one. Well, such a desire was realized yesterday, and the deployment of the ability to connect Instagram’s direct messages to Messenger began. What does this mean? Users will be able to […]

How to Properly Use Chatbots In Your Business?

Chatbot trend has appeared two years ago and still on the table along with Big Data, IoT, VR, and Live Streaming. It’s even expected that 80 percent of companies will be using chatbots for interaction with customers by 2020. But! Unlike its competitors, chatbots are much cheaper in development and thus stand near to the […]