
Banking chatbots for UK retail banks: Where they reduce support load and where human handoffs still win
Just imagine: it is 11pm on a Sunday. A customer sees an unfamiliar charge on their account – £340 from a retailer they have never heard of. They open the bank’s app, tap the chat icon, and start typing. The chatbot responds within seconds. It asks them to choose from a menu. They do. It […]








